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Channel Matters Blog > August 2012 > Miller Heiman Acquires Impact Learning Systems

Miller Heiman Acquires Impact Learning Systems

by Philip Moon
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Miller Heiman has announced the acquisition of inside sales and customer service experts Impact Learning Systems of San Louis Obispo, California.

Impact Learning Systems is a training and consulting company specializing in skills-based programs to improve communications between front-line employees, customers, and partners in the telephone sales, customer service and field-service sectors.

Channel Enablers President Braham Shnider said, “We’ve seen a rapid increase in the use of inside sales for channel partner management, enablement and support. The acquisition of Impact Learning systems will help Miller Heiman support our customers in this fast-growing specialist area”

Malcolm Carlaw, President of Impact Learning Systems said “Impact Learning has worked with global clients to help them improve their communications and service through the channel. We are excited about the opportunities for synergy with Channel Enablers”

 “With the acquisition of Channel Enablers in 2011 and of Impact Learning Systems today, we’ve added key components to round out our Sales System TM,” said Sam Reese, Chief Executive Officer of Miller Heiman.

“Today's selling environment requires companies to access clients through direct, indirect and inside sales functions, and to do it by effectively providing a consistent brand experience to the customer. Miller Heiman is the only company that can do this effectively on a global basis,” Reese said.

Impact Learning Systems will operate as a subsidiary and be known as Impact Learning Systems – A Division of Miller Heiman. It will continue to deliver proprietary training programs, consulting, e-learning courses and coaching programs based on best-practices learning models. Its clients include companies operating domestically and in countries around the globe.

Impact Learning Systems was founded in 1997 by Peggy Carlaw, who has co-authored three books addressing the company’s core competencies including: “Managing and Motivating Contact Center Employees,” “The Big Book of Customer Service Training Games,” and “The Big Book of Sales Games.”

Miller Heiman’s global platform enables it to serve clients all over the world and to help optimize any channel its customers use to go to market. This adds to Miller Heiman’s industry-leading intellectual property and innovative research, which provides data-driven insight, immediate returns and sustainable results to sales organizations. Miller Heiman is the most credible expert on improving the effectiveness and efficiency of sales organizations across the world.


Last modified on 6/30/2013 10:11:04 PM
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